IT Service Desk

Your anytime, anywhere IT support solution.

IT Service Desk and Field Support

Your anytime, anywhere IT Help Desk and Field Support solution ensures that your business stays connected, secure, and productive, no matter the location or time. With FOGO Solutions, you receive 24/7 expert IT Help Desk and Field Support, addressing technical issues, system updates, and remote troubleshooting. Our dedicated team is always available to keep your operations running smoothly, providing the peace of mind and flexibility needed to focus on your business from any location.

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On-Site Support

Onsite IT Support Services

  • Desktop Support
    In-person desktop support including employee onboarding/offboarding
  • Network Support
    Troubleshoot connectivity issues, setup and configuration, rack and stack
  • Hardware Support
    Resolve hardware issues. Upgrades.
  • Projects/Recurring Work
    Desktop reimaging, infrastructure refresh, routine site visits.
  • Team Enhancement
    Temporary coverage, longer-term coverage, and vacation/PTO coverage.

Remote Support

IT Service Desk Solutions

  • 24/7 Rapid Incident Report
    Our tiered support structure allows us to respond faster, saving you time and money.
  • Personalized Support
    We’ve got your employees covered with easy access to service tickets while working in-office or remotely.
  • Increased Employee Productivity
    Supporting the IT needs of employees increases productivity and resources to work on strategic business initiatives. 
  • Cybersecurity & Network Monitoring
    Including remote monitoring and management of your virtual desktops and entire network. Antivirus protection with scheduled software updates and patch management.

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Cybersecurity

We offer tiered support for every budget.

FOGO Basic

Perfect for Smaller Businesses

Starting at $15 per user

  • Remote monitoring and management
  • Antivirus and software updates
  • Access to our US-based IT service desk
  • FOGO Button for 1-click access to the service desk
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FOGO Core

More than just a reactive hourly IT Support

Starting at $65 per user

  • Everything in Basic + 24/7 support
  • Vendor management including:
    internet service providers, business applications and printer leases
  • Network support, monitoring & administration
  • Application management including Microsoft 365, SharePoint, Gmail, Google Docs, Lennox, QuickBooks, Sage, NetDocuments. Coyote, World Docs and more
  • Server management
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FOGO Complete

Enterprise Level IT Solutions

Starting at $199 per user

  • Everything in Core + 24/7 proactive support
  • FOGO workstation provided hardware including: desktops, laptops, dual monitors, keyboards, mice, and docking stations
  • FOGO Drive cloud file storage. Additional cloud services can be added
  • FOGO provided network hardware including: switches, wireless access points, and firewalls
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